Park Plaza Sherlock Holmes London

The stay at the Park Plaza Sherlock Holmes was to celebrate my wife's 50th birthday. The hotel proved great value and was ideally situated for the events and excursions that we attended.

The hotel clearly needs refurbirshment & new decoration. It is clearly over-estimated as a 4-star hotel. Quite expensive & we first got a dirty tiny room. Luckily we finally got a brighter & cleaner room. Breakfast is ok.

Staff hotel was always friendly and ready to assist

The location is perfect to access easily Oxford Street, the undergrounds and some really nice spots.

The room were too warm because there's no cooling system during winter.

I did like, the location, the warm & festive decoration of the hotel, the outside catering for possible smokers, the salon, and the hotel staff who were eager to help.

I didn't like the night menu.

Realy nice room (we upgrated it), comfort bed. Te room was really clean. The location was great, there was a supermarket next door ant the tube station was 2 min walk.

Fabulous location, good access to Baker Street Tube and a very comfortable and welcoming hotel. Good breakfast, lovely staff and everything I needed.

The location is great, the personal fabulous, all was very nice and good!

Phone in room was inoperable. Paid extra for a suite ... it was just an extra bit with a chair table in it. The regular rooms must be only slightly larger than the bed.

In a good central position with a car park across the road from the back entrance. Staff were very friendly and helpful. Rooms were comfortable and well organised. Very quiet considering the hotel is in the centre of London. Bed was extremely comfortable and bathroom and bedroom were both spotlessly clean. Used room service in the evning - promptly delivered and an excellent steak baguette. Plenty of choices at the continental breakfast next morning. Thought the wooden bedroom floors would be a problem but never heard anything from room above.

Hotel and rooms were far too hot. Had to open bedroom window to cool room down. Sliding semi-opaque glass seperating bathroom from bedroom. Not much privacy for people who did not know each other well.

Comfortable accomodations near underground good fit for locale

No wash cloths with bath towels asked for non-feather pillows and received another feather pillow

I like the friendliness of the staff, a very pleasant Spanish girl welcomed us to the hotel on check in with a nice helpful guy on concierge then when we needed extra bedding a night porter came in and made up an extra bed straight away, Would definatly recomend this hotel.

Location on Baker St. Information pamphlets available

Organisation of our booking. Staffs inability to use equipment required to process transactions. Staffs inability to follow requests.

The hotel is nicely situated, with major attraction within walking distance and a bus stop in front of the door. Little shops are nearby. Most of the staff is very friendly and helpful.

The beds were quite uncomfortable, because thy are far to soft.

Downstairs lounge areas with open fires were comfortable, and quality of food in restuarant excellent.

Rooms were very small, not cleaned well, and general service was below standard. In general value for money very poor- transferred to park plaza Westminster for nearly. Half the price and double the comfort.